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SmartSort AI help
Automatic Shopify collection sorting: best sellers up, sold-out products down.
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Getting started
Install SmartSort AI, sort your first collection and learn how the sorting engine decides the order.
- Get started with SmartSort AIInstall SmartSort AI, let it import your catalog, set your sorting rules and sort your first collection — in about ten minutes.
- How sorting worksHow SmartSort AI orders a collection, from featured products to out-of-stock, with sort orders and tiebreakers, and how it applies the order.
Sorting rules
Sort orders, out-of-stock and new arrival handling, tag priorities and custom merchandising rules.
- Sorting rulesSet the store-wide rules every collection follows — sort order, tiebreaker, sales lookback, out-of-stock and new arrival handling, tags, rules and schedule.
- Sort orders referenceEvery SmartSort AI sort order, from sales, revenue and trending to price, margin, inventory, views and conversion, and the data each uses.
- New arrivals and out-of-stock productsPush sold-out products to the bottom of your collections automatically, promote new arrivals for a set number of days and treat restocked products as new.
- Sort by tagsPush products with certain tags to the top or bottom of your collections, in the priority order you choose.
- Merchandising rulesCreate rules that push products up or down by tags, vendor, type, price, inventory, sales, revenue, age, discount or margin.
Collections & schedules
Featured products, per-collection settings, schedules, real-time re-sorting, preview and undo.
- Featured productsPin products to the top of a collection in the order you choose, with optional start and end dates, random rotation and a limit.
- Collection settingsTurn sorting on or off per collection, give a collection its own sort order, schedule, tags or rules, and go back to the store-wide rules.
- Schedules and real-time sortingChoose when collections re-sort: daily, every few hours or on demand, plus real-time re-sorting after stock-outs and new products.
- Preview, undo and restoreSee the new order of a collection before it goes live, check what each sort changed, undo a sort, and restore a collection's original Shopify sort order.
Automation & insights
Smart tagging workflows, analytics, the storefront pixel, recommendations and AI.
- Smart taggingKeep a tag such as "best-seller" or "low-stock" in sync automatically with conditions or a top-N ranking, for collections, themes and apps.
- Analytics and the storefront pixelRead SmartSort AI reports, from revenue and click-through by position to before-vs-after lift, and see what the anonymous storefront pixel measures.
- Recommendations and AIHow SmartSort AI's daily merchandising checks and AI recommendations work, what they look for, and how to apply or dismiss a suggestion.
Plans, billing & data
Plans, limits, free trials, billing and how your data is handled.
- Plans and billingSmartSort AI plans, prices and limits, the free plan and 7-day trial, monthly or annual billing through Shopify, and changing plans.
- Privacy and dataWhat data SmartSort AI reads and stores, why it needs order line items but no customer data, what the storefront pixel sends, and how data is deleted.
Troubleshooting & FAQ
Fixes for common problems and answers to common questions.
- TroubleshootingFixes for common SmartSort AI problems: collections not sorting, old orders on the storefront, sold-out products on top and missing analytics.
- Frequently asked questionsAnswers to common SmartSort AI questions: sorting, themes, automated collections, schedules, sold-out and featured products, data and billing.
Support
Still need help?
Email support
Write to [email protected]. Include your store’s myshopify.com address and what you tried.
Contact the team
Questions about plans, setup or something the docs don’t cover. We reply personally.
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