Documentation
Rack Scanner help
Phone-based inventory audits and scan-verified pick & pack for Shopify.
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Getting started
Install Rack Scanner, get the mobile app and connect your first phone.
- What Rack Scanner doesRack Scanner turns your team’s phones into barcode scanners for Shopify stock counts and scan-verified pick & pack. Here’s how the pieces fit together.
- Install Rack Scanner and connect a phoneInstall the Shopify app, choose a plan, get your team on the mobile app and connect each phone to your store with a single-use QR code.
Inventory counts
Single product counts, full audits, shelf-by-shelf location audits, conflicts and CSV updates.
- Count stockFix one product with a Single Product Count, count many products with a Full Inventory Audit, or check stock at every location without changing anything.
- Count shelf by shelf with a location auditUse Location Audit to count one shelf or bin at a time. Products stored on several shelves are added together when you submit.
- Submit counts and resolve conflictsWhat happens in Shopify when you submit a count, how Rack Scanner detects stock that changed mid-count, and how to resolve conflicts or cancel a count.
- CSV stock import and exportUpdate stock for a whole location from a two-column CSV file, or download current stock to edit and upload back. Files are processed in the background.
- Count sessions and reportsReview every count with its stock differences, export sessions to CSV, and track variance, shrinkage and staff productivity in Reports.
Pick & pack
Pack orders one at a time or in batches, scan-verify every item and print packing slips.
- Pick and pack ordersPack paid orders from the phone, scan every item into the box so wrong items are caught, and track packed orders in the Shopify app.
- Batch pickingCombine several orders into one pick list sorted by SKU, collect everything in one walk, then scan-verify and pack each order.
- Packing slips and order barcodesPrint packing slips from the phone, choose what they show, and scan an order barcode or type an order number to jump straight to that order.
Devices & scanning
Connecting phones, staff access, supported barcodes and scanning tips.
- Devices and staff accessSee which phones are connected, disconnect or sign out a device, revoke a person’s access, and understand how device limits and 24-hour connections work.
- Barcodes and scanning tipsWhich barcodes the phone camera reads, how Rack Scanner matches barcodes, UPCs and SKUs to your products, and tips for fast, accurate scanning.
Plans, billing & data
Plans, limits, free trials, billing and how your data is handled.
- Plans, free trial and billingCompare Rack Scanner plans and limits, start a free trial, change plans, and learn what happens when you reach your scan or order limit.
- Privacy and dataWhat Rack Scanner reads from your store, what it stores about your team, what it changes in Shopify, and what happens to your data when you uninstall.
Troubleshooting & FAQ
Fixes for common problems and answers to common questions.
- TroubleshootingFixes for common Rack Scanner problems — phones that won’t connect, products not found, conflicts, missing orders, scan or order limits and going offline.
- Frequently asked questionsQuick answers about Rack Scanner — scanners, barcodes, connecting phones, counts, conflicts, pick & pack, locations, offline use, staff access and billing.
Support
Still need help?
Email support
Write to [email protected]. Include your store’s myshopify.com address and what you tried.
Contact the team
Questions about plans, setup or something the docs don’t cover. We reply personally.
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