Install Rack Scanner and connect a phone

This guide takes you from install to a phone that’s ready to scan. Setup has four parts: install the Shopify app, choose a plan, get the mobile app, and connect the phone.

Step 1: Install the Shopify app

Install Rack Scanner from the Shopify App Store. You can also go to rackscanner.com, enter your store’s .myshopify.com address and click Install Rack Scanner. You’ll find the address in your Shopify admin under Settings → Domains.

Shopify shows what Rack Scanner can access. Approve it to finish installing.

Step 2: Choose a plan

Rack Scanner opens on Plans & billing until your store has a plan.

1. Click the button on the plan you want, such as Start 7-day free trial.
2. Shopify shows the subscription for approval. Approve it.
3. You’re taken to the Dashboard, ready to connect your first phone.

Every plan includes the iPhone and Android apps, QR device connections and live Shopify sync. See Plans, free trial and billing to compare plans.

While Rack Scanner imports your products, stock and orders, the Dashboard shows Importing your products, stock and orders. Scanning already works during the import. Lookups get faster once it finishes.

Tip: Open Settings and choose a Default count location, then click Save changes. It’s pre-selected when your staff start a count.

Step 3: Get the mobile app

Each team member installs Rack Scanner from the App Store or Google Play, then taps Create an account and enters:

• Full name
• Email
• Password — at least 8 characters, with a letter and a number

Accounts belong to people, not to your store. Your team can have as many accounts as you like; your plan only limits how many phones are connected at the same time.

Step 4: Connect the phone

In your Shopify admin:

1. Open Rack Scanner and go to Devices.
2. Click Connect device. The Connect a mobile device window shows a QR code, plus a Store ID and Token for manual entry.

On the phone:

1. Log in to the Rack Scanner app. The Connect Store screen opens.
2. Tap Scan QR code and point the camera at the code on your screen.
3. The app opens Home, showing your store name and Connected · expires in….

If the camera can’t read the code, tap Enter code manually and type the Store ID and token instead.

How connections work

• Each code is single use. Once a phone connects, the code can’t be used again. Click New code in the window to connect the next phone.
• Codes expire. The window shows when the code expires. Generating a new code cancels any earlier code that hasn’t been used, and Cancel code cancels it right away.
• Connections last 24 hours. After that, the phone shows Your store connection expired after 24 hours and the person scans a fresh code. Lost or shared phones don’t keep access.

Note: If the app says Device limit reached, your plan’s number of connected phones is in use. Disconnect a phone in Devices or upgrade your plan. See Devices and staff access.

Before your first count

• Add barcodes or SKUs to your products in Shopify. Rack Scanner matches barcodes first, then SKUs. Settings shows what share of your variants have a barcode. See Barcodes and scanning tips.
• Check your locations. Your plan includes a number of locations, and your default location is always one of them.

What’s next

• Count stock with a single product count or a full audit.
• Count shelf by shelf with a location audit.
• Pick and pack orders from the phone.