# Plans, free trial and billing

Rack Scanner · Plans, billing & data · Updated October 10, 2026

> Compare Rack Scanner plans and limits, start a free trial, change plans, and learn what happens when you reach your scan or order limit.

Rack Scanner is billed through Shopify: charges appear on your regular Shopify invoice, in US dollars, every 30 days. Open **Plans** in the app menu (the page is titled *Plans & billing*) to see your plan, your usage this period and your subscription.

## Plans and limits

| | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| **Price / month** | $19.99 | $39.99 | $79.99 | $199.99 |
| Mobile devices | 2 | 5 | 15 | Unlimited |
| Locations | 1 | 3 | 10 | Unlimited |
| Barcode scans / month | 5,000 | 20,000 | 75,000 | Unlimited |
| Orders packed / month | 300 | 1,500 | 5,000 | Unlimited |
| Orders per batch pick | Single orders | 20 | 50 | 50 |
| Rows per CSV import | 500 | 5,000 | 25,000 | Unlimited |
| History kept | 30 days | 1 year | Unlimited | Unlimited |

## Features by plan

| Feature | Starter | Growth | Pro | Enterprise |
|---|:-:|:-:|:-:|:-:|
| Quick stock count and full inventory audit | ✓ | ✓ | ✓ | ✓ |
| Order pick & pack with packing slips | ✓ | ✓ | ✓ | ✓ |
| CSV stock import & export | ✓ | ✓ | ✓ | ✓ |
| Shelf / location audit | – | ✓ | ✓ | ✓ |
| CSV exports of counts & packed orders | – | ✓ | ✓ | ✓ |
| Advanced analytics (Reports) | – | – | ✓ | ✓ |
| Priority support | – | – | – | ✓ |

Every plan includes the iPhone and Android apps, unlimited staff accounts, automatic Shopify sync, secure QR connections, count history and email support. Each plan covers one Shopify store; install Rack Scanner on each store you want to count.

## Start your free trial

1. On **Plans**, click **Start 7-day free trial** on the plan you want.
2. Approve the subscription in Shopify.
3. You’re taken back to the **Dashboard**.

You aren’t charged until the trial ends. The free trial applies to your store’s first subscription only; if your store has had a Rack Scanner plan before, the button reads **Choose …** and the plan starts without a trial.

> **Tip:** Have a discount code? Enter it under **Have a discount code?** and click **Apply** before you choose a plan. The plan cards then show the discounted prices.

## Change plans

Click **Switch to …** on another plan and approve the change in Shopify. The new plan applies as soon as you approve it.

When you move to a smaller plan:

- **Devices:** if more phones are connected than the new plan allows, Rack Scanner warns you first, then keeps the most recently active phones and disconnects the rest.
- **Locations:** your default location is always included, plus the next locations up to the limit. Other locations stay untouched in Shopify, but can’t be counted, checked or updated from a CSV until you upgrade.
- **Features** that aren’t on the new plan show an upgrade page in the Shopify app, and scan modes that aren’t included are locked in the mobile app.

## Scan and order limits

Limits reset at the start of each billing period. **Plans** and the **Dashboard** show how much you’ve used.

- **Scans:** a banner appears at 80% (*Approaching your scan limit*). When every scan is used (*Scan limit reached*), staff can’t scan to count until you upgrade or the period resets. Stock checks still work. See [what counts as a scan](https://help.fleekapps.com/rack-scanner/barcodes-and-scanning/#what-counts-as-a-scan).
- **Packed orders:** an order counts once it’s marked packed. At 80% you’ll see *Approaching your order limit*; at the limit (*Order limit reached*), staff can’t start pick lists or mark orders packed until you upgrade or the period resets.

## Cancel

There’s no separate cancel button in Rack Scanner. To stop billing, uninstall the app from your Shopify admin; the subscription ends with the uninstall. Phones are disconnected right away. See [Privacy and data](https://help.fleekapps.com/rack-scanner/privacy-and-data/).

## Questions about billing

Rack Scanner charges appear on your Shopify invoice, and **Your subscription** on the Plans page shows your plan, price, status and renewal date. For anything else, email us — see [Support](https://fleekapps.com/help-center/).

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Source: https://help.fleekapps.com/rack-scanner/plans-and-billing/