# Rack Scanner help

> Phone-based inventory audits and scan-verified pick & pack for Shopify.

## Getting started

Install Rack Scanner, get the mobile app and connect your first phone.

- [What Rack Scanner does](https://help.fleekapps.com/rack-scanner/what-is-rack-scanner/): Rack Scanner turns your team’s phones into barcode scanners for Shopify stock counts and scan-verified pick & pack. Here’s how the pieces fit together.
- [Install Rack Scanner and connect a phone](https://help.fleekapps.com/rack-scanner/install-and-connect/): Install the Shopify app, choose a plan, get your team on the mobile app and connect each phone to your store with a single-use QR code.

## Inventory counts

Single product counts, full audits, shelf-by-shelf location audits, conflicts and CSV updates.

- [Count stock](https://help.fleekapps.com/rack-scanner/count-stock/): Fix one product with a Single Product Count, count many products with a Full Inventory Audit, or check stock at every location without changing anything.
- [Count shelf by shelf with a location audit](https://help.fleekapps.com/rack-scanner/location-audits/): Use Location Audit to count one shelf or bin at a time. Products stored on several shelves are added together when you submit.
- [Submit counts and resolve conflicts](https://help.fleekapps.com/rack-scanner/submit-counts-and-conflicts/): What happens in Shopify when you submit a count, how Rack Scanner detects stock that changed mid-count, and how to resolve conflicts or cancel a count.
- [CSV stock import and export](https://help.fleekapps.com/rack-scanner/csv-import-export/): Update stock for a whole location from a two-column CSV file, or download current stock to edit and upload back. Files are processed in the background.
- [Count sessions and reports](https://help.fleekapps.com/rack-scanner/count-sessions-and-reports/): Review every count with its stock differences, export sessions to CSV, and track variance, shrinkage and staff productivity in Reports.

## Pick & pack

Pack orders one at a time or in batches, scan-verify every item and print packing slips.

- [Pick and pack orders](https://help.fleekapps.com/rack-scanner/pick-and-pack/): Pack paid orders from the phone, scan every item into the box so wrong items are caught, and track packed orders in the Shopify app.
- [Batch picking](https://help.fleekapps.com/rack-scanner/batch-picking/): Combine several orders into one pick list sorted by SKU, collect everything in one walk, then scan-verify and pack each order.
- [Packing slips and order barcodes](https://help.fleekapps.com/rack-scanner/packing-slips-and-order-barcodes/): Print packing slips from the phone, choose what they show, and scan an order barcode or type an order number to jump straight to that order.

## Devices & scanning

Connecting phones, staff access, supported barcodes and scanning tips.

- [Devices and staff access](https://help.fleekapps.com/rack-scanner/devices-and-staff/): See which phones are connected, disconnect or sign out a device, revoke a person’s access, and understand how device limits and 24-hour connections work.
- [Barcodes and scanning tips](https://help.fleekapps.com/rack-scanner/barcodes-and-scanning/): Which barcodes the phone camera reads, how Rack Scanner matches barcodes, UPCs and SKUs to your products, and tips for fast, accurate scanning.

## Plans, billing & data

Plans, limits, free trials, billing and how your data is handled.

- [Plans, free trial and billing](https://help.fleekapps.com/rack-scanner/plans-and-billing/): Compare Rack Scanner plans and limits, start a free trial, change plans, and learn what happens when you reach your scan or order limit.
- [Privacy and data](https://help.fleekapps.com/rack-scanner/privacy-and-data/): What Rack Scanner reads from your store, what it stores about your team, what it changes in Shopify, and what happens to your data when you uninstall.

## Troubleshooting & FAQ

Fixes for common problems and answers to common questions.

- [Troubleshooting](https://help.fleekapps.com/rack-scanner/troubleshooting/): Fixes for common Rack Scanner problems — phones that won’t connect, products not found, conflicts, missing orders, scan or order limits and going offline.
- [Frequently asked questions](https://help.fleekapps.com/rack-scanner/faq/): Quick answers about Rack Scanner — scanners, barcodes, connecting phones, counts, conflicts, pick & pack, locations, offline use, staff access and billing.

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Source: https://help.fleekapps.com/rack-scanner/